Ruth McNeilly

I have been working in the dentistry field for the past 8 years, beginning my career in reception and progressing to the role of Treatment Coordinator (TCO). In my current role, I work closely with dentists to coordinate and present comprehensive treatment plans to patients, ensuring they understand their options and feel confident in their care. I also conduct free smile consultations, offering patients a welcoming introduction to the practice and helping them explore potential treatments.

As a TCO, communication is at the heart of what I do. I am the first point of contact for patients, addressing their questions regarding treatments, appointments, and payment options. I liaise regularly with the practice team to promote new patients and maintain a positive patient experience from start to finish.

In addition to patient care, I handle financial management aspects by discussing payment plans and financial options with patients. I am well-versed in financial systems and procedures, ensuring clarity and transparency in all financial discussions to support patient needs.

My experience has allowed me to develop strong organizational, communication, and financial skills, making me a valuable asset to both patients and the dental team.